Frequently Asked Questions

We have created some FAQs to help you plan your next visit to London Designer Outlet

Which stores are already open?

We will continually update our website so you can check which stores are open. Click Here for more details.

Do I have to wear a face mask?

We are closely following the social distancing and safety advice from the government; it is not obligatory to wear a face mask though you may wish to do so.

When will the restaurants, cafés and the cinema reopen?

Cafés, the cinema, and restaurants will reopen as soon as they are given permission by the government to do so.

We will be updating the individual brand pages on our website regularly, so please Click Here for further information.

My gift card is expiring next week, and I could not use it because the centre was closed, will I be able to use this after the expiration date?

Please speak to one of our Guest Services team on site and they will extend the expiry date of your gift card to cover the period that we have been closed.