We look forward to welcoming you back. Your safety and comfort, and that of our employees, is of the utmost importance to us.

We have introduced temporary measures to ensure we offer a safe and enjoyable shopping experience:

In addition to these steps many stores will have their own initiatives, such as closing changing rooms, Perspex screens at till points and dedicated entrance and exit doors.

This has been a collective effort and we are confident that together we are taking all the steps necessary to protect the wellbeing of staff and guests alike.

Free Parking

From the 1st November we are offering you free parking after 5pm in the Red and Yellow car parks – please use the machines located in the car parks – excludes event days. Please Check Here for details on event days.

Hand Sanitising Stations

Throughout the centre we have placed hand sanitising stations for you to use to clean your hands or mobile phones. Please feel free to use these as often as you would like.

Physical Distancing

We have placed floor markings throughout the centre which show where you should walk to ensure you keep 2 metres between yourself and others. Please follow the markings and respect the guidance from individual brands about how many visitors can safely be in their store at any one time.

Contactless Payments

Many stores will only be accepting card or contactless payments, please follow instructions from store staff when making a purchase.

Our Processes

  • Controlled access to the mall areas to avoid overcrowding.
  • One-way systems so we are not at risk of bumping in to one another
  • Physical distancing on certain seating and restrictions on toilet facilities
  • Store capacity monitoring and dedicated queuing zones
  • Increased and thorough cleaning regimes across the centre

Assistance

Increased presence of our Guest Services team to answer any questions or concerns, and to make sure distancing policies are being adhered to.

Need Additional Assistance? – Make yourself known to either a member of our team located around the centre in blue Welcome Back T-shirts or to the person overseeing the queue at each store and we will do our best to ensure that we can support you on your visit.

 

Face Coverings

From Friday 24th July it became mandatory to wear a face covering in stores.