Be our guest!
We’ve made our Guest Services hub a space like no other. Step off the mall and into our welcoming room and you’ll be greeted by one of our friendly team members, all of whom are multilingual and can offer assistance in a variety of languages.
Guest Services is open seven days a week, find the hub next to Clarks on Level 1.
Looking for a specific store, directions in the area or simply somewhere to sit and relax – this is the place you need.
The team are a hive of information from sharing the best places to eat, information on the local area and travel details about getting to and from LDO.
It’s in the bag
Found the perfect gift and can’t wait to gift it to your loved ones? Our gift bags are perfect for that special finishing touch.
You’ll find our exclusive gift bags with fun illustrations in Guest Services, with all proceeds going to Solace Women’s Aid.
London Designer Outlet (LDO) is designed to be easily accessible for all our guests, including those with disabilities.
There is step-free access from the platforms at Wembley Park Tube right into LDO, and eight bus routes serve the centre via Empire Way, which also offers step-free access for all.
The Red Car Park, nearest to LDO, includes numerous disabled and family parking spaces, concentrated for convenience in the first floor and served by lifts to all levels. There are disabled toilets located in our toilet areas, as well as family facilities.
Whether you wish to shop, dine, enjoy a drink with friends or watch a movie at Cineworld, you will find that everything at LDO is accessible by lift as well as by escalator.
Guests can hire Shopmobility scooters at any time during trading hours until one hour before the closure of the Guest Services hub. The mobility scooters must be returned at least 30 minutes before the centre closes.
Please complete the booking form on our Shopmobility page.
Please check our opening hours ahead of your visit.
Available from Guest Services, LDO Gift Cards make a popular gift and can be used in most shops, coffee shops, restaurants and Cineworld Cinema.
Gift cards start from £10 and increase in £5 denominations thereafter. Purchase Gift Cards online here.
Subject to terms and conditions, see the Guest Services team for details.
On Wembley Stadium or The OVO Arena, Wembley event days, flat rate event-day parking tariffs will apply:
OVO Arena Wembley Event Day Parking: a flat rate parking tariff of £20 per car per day will be in effect from 1 hour prior to the event on the day of all Arena events,
Wembley Stadium Event Day Parking: a flat rate parking tariff of £50 per car per day will be in effect on the day of any and all Stadium events (midnight to midnight).
We recommend you arrive early to avoid the crowds as the parking spaces are on a first-come, first-serve basis.
On event days London Designer Outlet guests spending more than £40 at LDO’s shops, restaurants and/or Cineworld Wembley will (subject to availability) be able to park for the normal tariff for the first six hours (offer excludes pre-booked parking). To qualify for this special LDO guest rate, your ticket must be validated at Red Car Park Office before you leave.
Tariff information can be found here.
Please note: this special LDO guest rate is only valid in Red Parking, and excludes all other car parks. To qualify for this special LDO guest rate, your ticket must be validated at Red Car Park Office before you leave.
Please note, parking spaces are limited.
Local taxis may be booked via Guest Services. There is also a licensed black taxi rank outside Wembley Park Tube Station (no booking required).
We appreciate how frustrating it can be to lose something and do everything we can to reunite people with the things they’ve mislaid.
The good news is that unlike at most other retail destinations, at LDO it doesn’t matter where within the centre you lose your property, as all lost property items (whether mislaid in a store, restaurant, or out on the malls) are sent to Guest Services as soon as they are found, usually within 24 hours.
To report a lost item please click here.
Every effort is made to reunite a lost item with its owner but sometimes items remain unclaimed. All lost property is stored securely off-site and retained for one month after being handed into Guest Services. If an item remains unclaimed after one month, LDO reserves the right to dispose of it as it sees fit.
Our parent and child/adult changing facilities are located in the main toilet block, on Level 1 near, opposite Denby.
Complimentary Wi-Fi is available throughout the public areas of London Designer Outlet.
We’ve all been there, you’re out and about and your phone runs out of battery. Fear not, we’re here to keep you scrolling! Head to Guest Services and charge your phone while you’re shopping.
There is also a charging point on the Second Floor near Wagamama.
If you need to refill your reusable water bottle when visiting LDO you’ll find a water fountain in Guest Services.
For passport, driving license and Visa photos visit the Photo-Me booth at LDO, located opposite the stairs next to Adidas (under the stairs).
We have a dedicated team at who can answer any questions about things to do in Wembley Park and information on other local attractions.
Our Guest Services team are first aid trained and they are also Mental Health First Aiders.
If you need first aid assistance when visiting LDO please go to Guest Services or speak to a member of our security teams or store staff.
Personal photography is of course allowed within LDO, though we ask all guests to respect and adhere to any requests by our security teams should they ask for photography to cease.
Photography for any other reason or use is not allowed within LDO without the express permission of the Senior Duty Manager or Marketing Team.
Guests should also be aware that at any time photographers may be on-site at London Designer Outlet. If you do not wish to be photographed, please let the photographer know at the time.
LDO is private property. We ask our guests to behave in a way which respects others, including the staff and teams who work at LDO. A copy of LDO’s Code of Conduct is available at every entrance to the centre and we ask all our guests to adhere to this. You can also view the Code of Conduct here.
Have a question for the team?
If you have a query for our Guest Services team please complete the form below and we’ll be in touch soon.