Guest Services

Phone: 020 3744 4470


FREE Wi-Fi: Complimentary Wi-Fi is available throughout the public areas of the centre.

DropIt Shopping

FREE Shop and Drop Service: Shop hands-free at LDO with our FREE Shop ‘n’ Drop service.  Simply drop your LDO shopping into Guest Services and we will store it for you until you’re ready.

The Service is open during normal trading hours, with the last collection 30 minutes before LDO’s shops close.

FREE Shopmobility services:

Shopmobility is available from Guest Services next to Clarks, enabling you to hire, free of charge, wheelchairs and motorised scooters. Please call Guest Services on 020 3744 4470 for your Shopmobility scooter to be brought to your car if you park in Red Car Park.

As you would expect when loaning out such expensive equipment,  there’s some paperwork to complete and for that, we will need some information from you.  We will ask you to complete a Shopmobility hire form and also provide:

  • Proof of identification for you or, if you have a carer, for your carer – a current passport, driving license, or a blue badge
  • AND Proof of address – an original of a utility or council tax bill in your name (less than 3 months old)
  • £20 cash deposit (refundable) – we do not accept card payments on this deposit

Our expert team will train you on how to use a scooter (first-time users) and then you’re good to go! Guests can hire Shopmobility scooters at any time during trading hours; the last hire is issued two hours before the stores close so please check opening hours.

Baby Changing Facilities / Parent and Child Facilities:

The Parent and Child facilities are located in the main toilet block, on level 1 near Clarks and opposite Denby.

Lost Property:

We appreciate how frustrating it can be to lose something and do everything we can to reunite people with the things they’ve mislaid.  The good news is that unlike at most other retail destinations, at LDO it doesn’t matter where within the centre you lose your property, as all Lost Property items – whether mislaid in a store, restaurant, or out in the malls – are sent to Guest Services as soon as they are found, usually within 24 hours. To report a lost item please click here.

Every effort is made to reunite a lost item with its owner but sometimes items remain unclaimed.  All Lost Property is stored securely off-site and retained for three months after being handed into Guest Services.  If the item remains unclaimed after three months LDO reserves the right to dispose of it as it sees fit.

Taxi Bookings:

Local taxis may be booked via Guest Services. There is also a licensed black taxi rank outside Wembley Park Tube (no booking required).

LDO Gift Cards: 

Available from Guest Services, these make a popular ‘thank you’ or gift and can be used at all shops, coffee shops, restaurants and even the cinema at LDO.  Gift cards start from £10 and increase in £5 denominations thereafter. Buy online now HERE!  Subject to terms and conditions (see Guest Services for details).

Easy access for all:

London Designer Outlet (LDO) is designed to be easily accessible for all our guests, including those with disabilities.

There is step-free access from the platforms at Wembley Park Tube right into LDO, and eight bus routes serve the centre via Empire Way, which also offers step-free access for all.  Red Car Park – nearest to LDO – includes numerous disabled and family parking spaces, concentrated for convenience towards the Ground and First Floors and served by lifts to all levels. There are disabled toilets located in our toilet areas, as well as family facilities.

Whether you wish to shop, dine, enjoy a drink with friends or watch a movie at Cineworld, you will find that everything at LDO is accessible by lift as well as by escalator.


Personal photography is of course allowed within LDO, though we ask all guests to respect and adhere to any requests by our Security Teams should they ask for photography to cease.  Photography for any other reason or use is not allowed within LDO without the express permission of the Senior Duty Manager or Marketing Team.

Guests should also be aware that at any time photographers may be on-site at London Designer Outlet. If you do not wish to be photographed, please let the photographer know at the time.

Code of Conduct:

LDO is private property.  We ask our guests to behave in a way which respects others, including the staff and teams who work at LDO.  A copy of LDO’s Code of Conduct is available at every entrance to the centre and we ask all our guests to adhere to this.

Current Vacancies:

Details of all current job vacancies at LDO are available to view here.