Guest Services

Our welcoming, helpful and informative team are always ready to assist you with any queries you may have during your visit to LDO or indeed prior to arrival. They also offer a range of helpful FREE services including Shop ‘n’ Drop and mobile phone charging.

Contact Guest Services-

E-mail: 
guestservices@london-designer-outlet.com

Address:
Guest Services
London Designer Outlet
Level 0
Wembley Park Boulevard
Wembley
London
HA9 0TG

Phone:
020 8912 5210

FREE Wi-Fi:

Complimentary Wi-Fi is available throughout the public areas of the centre.

FREE mobile phone charging:

LDO provides up to 30 minutes of secure, FREE phone charging via units within Guest Services.

Tax Free Shopping: 

Tax Free shopping for international (non-EU) guests is available in a number of shops – please check individual shops for details. If you are an international guest and purchase anything from a Premier Tax-Free store then you can get an instant refund on-site at CEC Currency Exchange on Level 00 (opposite Guest Services).

 

FREE Shop and Drop Service:

Shop hands-free at LDO with our FREE Shop ‘n’ Drop service.  Simply drop your LDO shopping into Guest Services and we will store it for you until you’re ready.

The Service is open during normal trading hours, with the last collection 30 minutes before LDO’s shops close.  On event days at the Stadium and Arena, Shop ‘n’ Drop is available until 30 minutes after the scheduled end time of the event*.

*Some things to note: FREE Service for over 18s and only applies to shopping bought that day at LDO. Items must be collected same day or a charge may be incurred. If you have any questions, please check with Guest Services before using Shop ‘n’ Drop.  

ATMs:

These are FREE to use (for most UK-issued cards, though please check with your bank) and are located under the escalators by Nike on Level 00.

LDO Gift Cards:

Available from Guest Services, these make a popular ‘thank you’ or gift and can be used at all shops, coffee shops, restaurants and even the cinema at LDO.  Gift cards start from £10 and increase in £5 denominations thereafter. Buy online now HERE!  Subject to terms and conditions (see Guest Services for details).

Easy access for all:

London Designer Outlet (LDO) is designed to be easily accessible for all our guests, including those with disabilities.

There is step-free access from the platforms at Wembley Park Tube right into LDO, and eight bus routes serve the centre via Empire Way, which also offers step-free access for all.  Red Car Park – nearest to LDO – includes numerous disabled and family parking spaces, concentrated for convenience towards the Ground and First Floors and served by lifts to all levels. There are disabled toilets located in our toilet areas, as well as family facilities.

Whether you wish to shop, dine, enjoy a drink with friends or watch a movie at Cineworld, you will find that everything at LDO is accessible by lift as well as by escalator.

FREE Shopmobility services: 

Shopmobility is available from Red Car Park next to LDO, enabling you to hire, free of charge, wheelchairs and motorised scooters. Please call Guest Services on 020 8912 5210 to book in advance so you can be sure you will have the wheelchair or scooter you want, at a time to suit you.  With pre-booked Shopmobility hire your Shopmobility scooter can be brought to your car if you park in Red Car Park.

As you would expect when loaning out such expensive equipment, before your first hire there’s some paperwork to complete and for that we will need some information from you.  But don’t worry, we’ll only ask you for this once, as after that you’ll be set up on our system.  For your first hire we will ask you to complete a Shopmobility hire form and also provide:

  • Proof of identification for you or, if you have a carer, for your carer – a current passport, driving licence, or a blue badge
  • AND Proof of address – an original of a utility or council tax bill in your name (less than 3 months old)
  • £20 cash deposit (refundable) – we do not accept card payments on this deposit

Our expert team will train you on how to use a scooter (first time users) and then you’re good to go! Guests can hire Shopmobility scooters at any time during trading hours; the last hire is issued two hours before the stores close so please check opening hours.

Baby Changing Facilities / Parent and Child Facilities:

While LDO refurbishes its main toilets, the Parent and Child facilities have been relocated to within Guest Services.  From mid-June these facilities will return to the main toilets on Level 01 near Clarks when they re-open.

Taxi Bookings:

Local taxis may be booked via Guest Services.  There is also a licenced black taxi rank outside Wembley Park Tube (no booking required).

Photography:

Personal photography is of course allowed within LDO, though we ask all guests to respect and adhere to any requests by our Security Teams should they ask for photography to cease.  Photography for any other reason or use is not allowed within LDO without the express permission of the Senior Duty Manager or Marketing Team.

Guests should also be aware that at any time photographers may be on-site at London Designer Outlet. If you do not wish to be photographed, please let the photographer know at the time.

Code of Conduct:

LDO is private property.  We ask our guests to behave in a way which respects others, including the staff and teams who work at LDO.  A copy of LDO’s Code of Conduct is available at every entrance to the centre and we ask all our guests to adhere to this.

Lost Property:

We appreciate how frustrating it can be to lose something and do everything we can to reunite people with the things they’ve mislaid.  The good news is that unlike at most other retail destinations, at LDO it doesn’t matter where within the centre you lose your property, as all Lost Property items  – whether mislaid in a store, restaurant or out in the malls – are sent to Guest Services as soon as they are found, usually within 24 hours. To report a lost item please click here.

Every effort is made to reunite a lost item with its owner but sometimes items remain unclaimed.  All Lost Property is stored securely off-site and retained for three months after being handed in to Guest Services.  If the item remains unclaimed after three months LDO reserves the right to dispose of it as it sees fit.

Current Vacancies:

Details of all current job vacancies at LDO are available to view here.

Centre Map:

We want you to make the most out of your visit to London Designer Outlet, so we’ve put together some essential tools to ensure you don’t miss out. Find your favourite stores with our downloadable centre map.